MyEd - Parent App

MyEd App: Information for Parents at Moulton School

At Moulton School, we use the MyEd app by IRIS as a key platform for school communications and payments. This page provides an overview of what MyEd is, why we use it, and how you can get started.

What is MyEd? 

MyEd is a free parent application designed to help you stay connected with your child's education and manage various school-related tasks. It offers a range of features to provide you with direct access to important information and communication from the school.

How Moulton School Uses MyEd 

MyEd serves as our primary channel for:

  • Payments: You'll use the MyEd app to conveniently pay for dinner money, school trips, and other school-related expenses.
  • Communications: The app allows us to send you messages, announcements, and letters directly to your device. You'll receive notifications when we send new information.
  • Absence Reporting: You can report your child's absence directly through the app.
  • Updating Contact Details: You can also use MyEd to inform us of a change of contact details. For more information, click here to access the "Change of Details" page and expand the "MyEd" section.

    Please Note: MyEd works alongside Go4Schools. Go4Schools remains the platform for viewing detailed student reports, timetables, and monitoring in-depth attendance and behaviour data. More information about Go4Schools can be found here. 

Getting Started with MyEd 

To begin using the MyEd app, please follow these steps:

  1. Download the MyEd App
    The MyEd app is available for free download from both the Apple App Store and Google Play Store. You can search for 'MyEd' or use the links below:

  2. Open the App and Find Our School
    Once you've installed the app, open it and search for Moulton School. Select our school from the search results.

  3. Register Your Account
    When you register within the app, it's essential that you use the exact name, mobile number, and email address that Moulton School holds. The app uses these details to securely link to your child's account.

    • A security code will be sent to the mobile number you provided. Enter this code to complete your registration.
    • Please allow up to 24 hours for the app to fully synchronise with your child's details. Information may not appear immediately but should be visible the following working day.

Making Payments

Before you begin, please ensure the MyEd app has successfully linked your child to our system. This process happens overnight, so you may need to wait until the day after you register. If your child is not visible in the Students tab, please allow more time for synchronisation or contact the school if the issue persists.

Once your child is successfully linked:

  1. Navigate to the Students tab in the MyEd app.
  2. Tap Payments to be redirected to the IRIS +Pay system. This system handles all payments for school trips and dinner money.
    • If you have a pre-existing +Pay account from another school, simply click "I already have an account." If you have forgotten your password, use the "Password Reset Link."
    • If you are a new user, you will need to create an account.

This initial linking process is a one-time step. In the future, tapping "Payments" will automatically sign you in to your +Pay account.

How to Top Up Your Child's Dinner Balance

To add money to your child’s dinner balance:

  1. Open the MyEd app.
  2. Go to the Students tab at the bottom.
  3. Tap Payments.
  4. In the +Pay system, click the Menu icon (three horizontal lines) in the top-left corner and select Accounts.
  5. The Accounts page displays all your children and their current balances. Tap on the balance figure for the child you wish to top up to view the payment options.

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Detailed Guidance:

For a comprehensive, step-by-step guide with screenshots, please download our MyEd Parent Guide.

MyEd Frequently Asked Questions & Troubleshooting

"My child's information isn't showing in the app."

  • Ensure it has been at least 24 hours since you registered, as the app requires time to sync.
  • Verify that the personal details (name, mobile number, email address) you used for registration precisely match the contact information held by the school. If these details need updating, please contact the school office.
  • If you have multiple children at Moulton School, once your account is linked (usually the following day from registration), you should be able to select all your children associated with you.

"I'm not receiving messages via the app."

  • Check your phone's notification settings to ensure notifications for the MyEd app are enabled.
  • Regularly open the app. If the app hasn't been opened for an extended period (typically over a month), in-app messages may not be delivered until the app is reopened.

"The app isn't working correctly."

  • Try closing the app completely and reopening it.
  • Check your device's app store for any available updates for MyEd and install them.
  • Ensure you have a stable internet connection.

Support

Should you encounter any issues or have questions regarding the MyEd app, please contact us:

Email: myed.support@moultonschool.co.uk
Phone: 01604 641600 (Main School Office)