• Tucasi

Who to Contact

We appreciate that parents, prospective parents, and others will need to contact the school for a wide variety of reasons. We are also keen to make the process as simple as possible, and to be as warm and welcoming as we can, in line with our desire to work in partnership with our parents.
In order to help you speak to the right person quickly and easily, we have set out below a ‘who to contact’ guide. In each case, you can phone in to speak to the relevant person, or email using the addresses set out below.

 

You are a prospective parent, considering Moulton School as a possible school for your child:

You are a parent with a query regarding attendance at school, including a possible planned absence

You are a parent who would like to report your child’s absence from school

You are a parent with information regarding your child, which you wish to share with the school, or with a query or concern regarding your child at school:

You are a parent with a query or concern regarding a particular subject:

You are a parent with a query regarding your child’s Special Educational Need, or associated provision

You are a parent with a query or difficulty regarding access to one of our partner sites; for example, with regard to Tucasi, parent communications, school meals, trips, Show my Homework, Go4Schools

You are a parent with a query regarding school transport

Obviously, we hope that your child’s experience of school is a consistently positive one. However, we do understand that sometimes parents may feel that this isn’t the case. Should this happen, then we are very keen to work together with our parents and our students to resolve any issues quickly and effectively. In the first instance, concerns should be addressed to the year office or classroom teacher, as outlined above. However, if this doesn’t resolve the problem, then we would encourage you to contact us further, as set out below.

You are a parent with a concern that has not been resolved through contact with the year team:

You are a parent with a subject specific concern that has not been resolved through contact with the classroom teacher:

You are a parent with a concern that has not been resolved through contact with the SENDCo:

On very rare occasions, contact with those staff outlined above may not have resolved a concern or difficulty. Should this be the case, we would encourage you to contact us again, as promptly as possible. Please speak in this instance to Judith Bambrough, the school complaints officer, who will be able to support you in ensuring that your concern is speedily resolved. It may be that our advice at this stage is to use the school’s complaints process. Please note that we would not normally engage this process before the informal routes outlined above have been exhausted. Further details regarding our complaints process can also be found under the key information section of this website.